Refund policy

Returns & Exchanges

We hope you love your Made by Mortals piece. If something isn’t quite right, we’re here to help. We’re happy to offer a refund, exchange, or store credit on full-priced items, provided a few simple conditions are met.

To start a return, please email us at hello@madebymortals.com.au within 14 days of receiving your order and we will provide return details. Items must be unworn, unwashed, and in original condition with all tags still attached. Returns must be sent using a trackable shipping method. Return postage costs are the responsibility of the customer.

Refunds

Refunds are available on full-priced items and will be returned to the original form of payment once your return has been received and approved.

Please note that original shipping fees, customs duties, and taxes are non-refundable.

Exchanges

Exchanges are possible if your requested item is in stock at the time we receive your return. We are unable to hold items. If the requested product has sold out, we’ll issue a store credit. Store credits are valid for 2 years from date of issue.

Sale Items

Please note that sale items are final sale and cannot be returned, exchanged, or refunded. This includes permanently marked-down items or those purchased using a discount code, excluding our welcome code.

Faulty

Please note that minor variations in colour (due to different screens or devices), minor variations in measurements, or small differences in handmade pieces are not considered faults and are not eligible for return.

We also want to inform you about the nature of our block printing. As all our prints are done entirely by hand, there may be slight, natural variations in colour intensity across the fabric, some areas might appear darker, while others lighter. These variations are an inherent part of the handcrafting process and contribute to the unique charm and individuality of each piece.

However, if you believe you’ve received a faulty item, please contact us at hello@madebymortals.com as soon as possible. If, upon assessment, we determine that the item is truly faulty, we will replace it where possible. If a replacement is not available, we’ll arrange a refund.