Shipping

All orders are sent from the Central Coast, NSW.

We dispatch orders twice a week, on Mondays and Thursdays. We aim to process your order within 72 hours of receipt.

Australian Orders

We ship via Australia Post

Free standard shipping on orders over A$300

Orders under A$300: 

Standard $15 Delivery estimate, 3-7 business days from dispatch

Express $20 Delivery estimate, 1-5 business days from dispatch. 

International Orders

We Send Express via Australia Post

New Zealand: A$30 (6-9 Business Days from dispatch)

Asia Pacific / USA / Canada: A$35 (7-11 Business Days from dispatch)

UK / Europe / Brazil / South Africa: A$40 (7-11 Business Days from dispatch)

Rest of world: A$50 (7-11 Business Days from dispatch)

Once your parcel is on its way, Made by Mortals is not responsible for delivery times, delays, or redirections. Estimated delivery times are a guide only and can sometimes change due to factors outside our control. You can track your order anytime using the tracking number provided: auspost.com.au/mypost/track

Customs & Duties

For international orders, any customs fees or local taxes are the responsibility of the customer and are not collected by Made by Mortals. We have no control over these charges. Your local postal service will notify you when your parcel arrives, and any fees must be paid before delivery.

These vary by country, so we recommend checking with your local authorities.

If an order is returned due to unpaid duties, a 15% restocking fee may apply.

Lost or Damaged Parcels

Once your order leaves our hands, it becomes the responsibility of the courier. While we can’t guarantee delivery times or outcomes, we’re happy to support you if anything goes wrong, just reach out, and we’ll do our best to help.